Registering at The Surgery
You may register as a patient if you live within the practice boundary, by filling out a new patient registration form available from reception. You will also be asked to fill out a health questionnaire, and to make an appointment with our practice nurse for a health check. This enables us to get baseline details about you on our records.
Booking an Appointment
Please telephone the surgery for an appointment, all consultations are by appointment. The receptionist will always try to give you an appointment on the day of your choice with the doctor of your choice. Any patient who needs to see a doctor urgently can do so on the same day but not necessarily with the doctor of your choice. Please do not request an urgent appointment for a minor or long standing problems. We offer a text reminder service, which can send you a reminder via text message prior to your appointment. Please speak to our receptionists for further information.
If you have seen the doctor and your symptoms have not improved after two weeks please call the surgery to book in to see the doctor or to be booked into the telephone triage service where a doctor will call you back
If you need to see a doctor and are too ill to travel to the surgery or are housebound, please telephone before 11.00am, (requests for visits made after 11.00am should be for emergencies only). Please only ask for a visit if you really need one. Home visits are time-consuming and there are better facilities for examining and treating you in surgery. Be prepared to give our staff full details of your symptoms. This information helps the doctor assess the urgency of the home visit.
Nights and Weekends
Medical attention is available for emergencies outside surgery hours and the number to call is 0300 555 9999. If you call the surgery out of hours you will be given this Out-of-hours number to ring. Phoning that number connects you to a call handler at the communications section of Prime care who will take your details. A GP will ring you back to discuss your problem. A home visit may be arranged for you if you are not fit enough to travel. Phone calls may be recorded electronically.
You will be booked into the telephone triage system if you need to speak to a doctor urgently. Please call reception to book in.
Change of Address and contact details
It is vital to keep your contact information up to date. Please inform the surgery as soon as possible if you change your name, address or telephone number.
Patients who visit their doctor and are prescribed medication can collect their medicines at the same time. Patients on regular medication do not always need to see the doctor for a prescription of their medicines. You will be issued with a computer slip attached to your prescription. Tick the boxes next to those medicines you require and then return this slip to the surgery to request further medication. Your filled prescription will be ready for collection within 2 working days, unless your medicine has to be specially ordered.
You can also register online to order your repeat prescriptions. Please contact the surgery or register on the BSOL app to order prescriptions online.
All patients may have a chaperone present during their consultation. This may be a friend or relative. A member of our staff may act as a chaperone upon request. Please give adequate notice so this can be arranged for you.