Khattak Memorial Surgery

58 Benton Road, Sparkbrook, Birmingham, B11 1TX

Accessible information

In line with the NHS England Accessible Information Standard, we aim to ensure that patients (and, where appropriate, carers and families) who have information or communication needs relating to a disability, impairment or sensory loss receive:

  • Accessible Information – information which is able to be read, received or understood by the individual or group for which it is intended, such as information in Easy Read, audio, video, Braille, or a digital format that can be read with a communication device
  • Communications Support – support which is needed to enable effective, accurate dialogue between a patient and health professional to take place such as a sign language interpreter, note taker or Text Talk service

This will ensure that everyone can access information they can understand about their own health and care. It will ensure a more consistent approach across health and social care services and will support people to:

  • Make decisions about their health and wellbeing, care and treatment
  • Better understand and self-manage their condition
  • Access services appropriately and independently
  • Make choices about treatments and procedures

If you are a patient with communication or information needs relating to a disability, impairment or sensory loss and need this additional support please let the practice staff know.