Corona Virus

Dear Patients,  due to the coronavirus outbreak, Khattak Memorial Surgery will be changing the way appointments are being managed.

TRIAGE SYSTEM

·       We will not be offering face to face appointments unless the doctor has advised that patients need to be seen face to face.

·       All appointments will be booked as a telephone triage appointment and the Doctor/Clinician will decide if you need to be seen.

·       PLEASE ENSURE WE HAVE YOUR UP TO DATE PHONE NUMBER.

·       Doors will be closed and entry given only to those patients appropriately triaged by the doctor.

·       We will ask patients who have a booked appointment which has been appropriately triaged to sign a form to say they do not have any cough/cold or temperature.

·       All home visits will be considered very carefully.

·       All extended access appointments will also be triaged – so ensure  phone numbers are up to date and correct.

·       The hub will be closing the doors and only allowing those patients who have been appropriately triaged and booked in by the clinician to come in.

·       All patients with coughs/colds to self-isolate for 7 days following government advice.

REPEAT PRESCRIPTIONS

·       Patients requiring repeat scripts to do this online using the following link and nominating a pharmacy of their choice.

https://app.birminghamandsolihullhealthapp.com/splash

·       Any patients who do not have internet access and  cannot register online should post in their request with a nominated pharmacy so scripts can be sent electronically.

NURSE APPOINTMENTS

·       Only those patients presenting as well will be seen for childhood immunisations and urgent nursing matters.

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